If you are not satisfied with your purchase for any reason, it may be returned within 30 days of shipment to get a refund.

New items must be received back in the original packaging without any tampered or broken manufacturer seals. Removing the item from the manufacturers packaging, tampered or broken manufacturer seals voids a refund.

New open box and used items must be in the same condition with the exception of being damaged in shipment.

Return shipping is the responsibility of the buyer unless the item is not as described.

The Seller does guarantee that any Products you purchase that are categorized as New, New Other, Refurbished or Used will be in good working condition at the time of delivery. All products are sold “as is” and expressly disclaim any warranties of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular use.

How to Return an item

Please email care@neosurplus.com for a return merchandise authorization (RMA) number. RMA number is required to initiate the return process at which time you will be provided the return address to ship the item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Need help?

We are here to help. Contact us at care@neosurplus.com for questions related to refunds and returns.